I was responsible for all aspects of IT and production systems within the company. I managed web hosting, backups, email, and DNS for hundreds of client sites and carried out all required system administration tasks. I provided technical assistance and troubleshooting to our support staff and developers for any systems, application, database, and network problems that arose.
Based on a LAMP platform running on CentOS, which I standardized to common versions and configurations, the service was hosted in both a traditional data center environment and within Amazon’s web services platform, using load balanced clusters in both environments along with MySQL replication for redundancy, scaling, and backup purposes. I deployed and maintained a Nagios monitoring environment to ensure systems availability, managed PCI compliance for Bondware and for some Bondware customers and creating policies, configurations and procedures which were in keeping with the PCI-DSS regulations regarding handling of credit card information.
In addition to my systems role, I am also involved in product development for both Bondware Web Solutions and the Renderosity Digital Marketplace team. Whilst collaborating with my colleagues to develop and test ideas for products and features for these business units I have gained insight into the decision making process involved. I have learned about selecting ideas for development and how the feature specifications are formed, acquiring a good overview of the interactions between sales, support, development, and operations within the organization.